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Frequently Asked Questions
How can I keep up with your new work?
Please join our mailing list to stay up to date with our adventures and new work! Please also Like us on Facebook at FocusFrankfort and DrewSmithPhoto. Follow us on Instagram at DrewSmithPhoto. Thanks for your interest and support!
What kind of camera equipment do you use?
I have been a life-long Canon user, and currently my camera bag carries a Canon 5DS R body with a variety of lenses covering super-wide angle to super-telephoto.
What is your shipping policy?
Through our online store we offer shipping within the United States. Some of our items are produced in-house, and for those we primarily ship via USPS Priority Mail with insurance and signature required, though for certain oversized prints we ship via UPS and FedEx. We charge a flat rate of 15% of the total value of your print order for shipping these orders. Many of our prints are produced by one of the finest professional labs in the country, and for those items shipping charges and options are determined by your location and the items you are ordering. These orders will typically ship via FedEx but other options are also available. If you have further questions, please contact us for more information!
What is your Policy on Returns/Exchanges/Refunds?
If a print arrives damaged, contact us immediately for a replacement. Since all print orders are custom printed to order, we do not currently offer returns and recommend that you carefully consider the sizes and media types when placing your order. If you have questions about the different print types or options, please contact us! We're happy to help you out with finding the right product for you. That said, we do recognize that sometimes when you receive a print it is different than what you expected. While we try to minimize this through the availability of our online previews and wall mockup tools, it can happen! If the print you received is not the right size or medium for your wall, contact us immediately to discuss options. In some cases we may be able to exchange it for a different size or medium within 30 days of receipt of your order. In such cases, you will be responsible for covering any price difference between your original and replacement order, as well as the cost of returning the original print to us and the cost of shipping the new print to you. In the event that the replacement print is of lesser value than the original order, you will have a credit on file to use on future orders. We will deduct from this credit (to the extent possible depending on the size of your credit) the costs of shipping the old print back to us and the new print to you and notify you of any remaining credit we will have on file for you.
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Verified Returns & Exchanges
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Description of Policy from Merchant:
If a print arrives damaged, contact us immediately for a replacement. Since all print orders are custom printed to order, we do not currently offer returns and recommend that you carefully consider the sizes and media types when placing your order. If you have questions about the different print types or options, please contact us! We're happy to help you out with finding the right product for you. That said, we do recognize that sometimes when you receive a print it is different than what you expected. While we try to minimize this through the availability of our online previews and wall mockup tools, it can happen! If the print you received is not the right size or medium for your wall, contact us immediately to discuss options. In some cases we may be able to exchange it for a different size or medium within 30 days of receipt of your order. In such cases, you will be responsible for covering any price difference between your original and replacement order, as well as the cost of returning the original print to us and the cost of shipping the new print to you. In the event that the replacement print is of lesser value than the original order, you will have a credit on file to use on future orders. We will deduct from this credit (to the extent possible depending on the size of your credit) the costs of shipping the old print back to us and the new print to you and notify you of any remaining credit we will have on file for you.
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Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
We provide printed photography products made in-house by Drew Smith and produced through professional photographic labs. In all cases, we use the highest quality printers and substrates available on the market. We use archival inks in our printers, archival substrates for print production, and the highest quality canvas stretcher bars, mat boards, frames, and other supplies in making out artwork. For a full description of materials used, please contact us.
